We ran a Google Maps rank check on fifty plumbing and HVAC companies in Clark County, Washington. Same method each time: find the business on Google, then search its trade and city from points spread around its own address, and record where it came up.
No business is named here, and nobody was contacted because of what their numbers said. The point was to find out whether "we're not showing up on Google" is a real problem or a feeling.
| Where they ranked | Of 50 |
|---|---|
| In the top 3 | 16 (32%) |
| 4th to 20th | 20 (40%) |
| Not in the top 20 at all | 14 (28%) |
Fourteen established companies — most with a real website, a verified profile and years of trading — did not appear in the first twenty results for their own trade in their own city.
This is the part we did not expect to be so clean. The median rating across all fifty was 4.9. The invisible ones were not badly reviewed. They were less reviewed:
| Median reviews | |
|---|---|
| Shops in the top 3 | 649 |
| Shops not in the top 20 | 97 |
Roughly a six-fold gap. Seven of the fourteen invisible shops had more than a hundred reviews and still did not place.
The most useful thing to come out of this is not a statistic. It is that "where do I rank?" has no single answer. Google gives a different result depending on where the person searching is standing, and almost no owner has ever seen that laid out.
Two of the fifty had no website linked on their Google profile at all. But most of the gaps were smaller and duller than that — a missing description, one category where three would fit, hours not filled in. None of those things vault a business to the top. All of them are free, and they were missing far more often on the shops that were not placing.
Searching your own business name will not tell you — Google knows it is you and you are already nearby. You need the keyword a customer would actually type, measured from more than one place.
We built the thing we used for this into a free check. One per business, no card, nothing to install.